Current Job Opening

Customer Service Associate - Atlanta, Georgia

Job Description

Stromquist & Company is a distributor and solutions provider for temperature controls, combustion equipment, and industrial instrumentation products.

Founded by Bengt Stromquist in 1951, Stromquist and Company has grown to an industry leading distributor by maintaining a strong focus on quality products, aggressive marketing, and outstanding customer service. As a family-run business in our second generation of ownership, Stromquist is focused on growing our resources and tools to help partners succeed.

Our mission is to empower customers to succeed, provide innovative solutions, and be a company that is Easy to do Business With.

Duties and Responsibilities:

• Exhibit a positive, friendly & helpful attitude with customers and be sensitive to their needs.
  
• Assist customers with their questions and needs, either in person, via the phone or through online ordering
• Inside Sales quote and order processing:
  
• Answering phones
  
• Email / FAX
  
• salesforce.com cases
  
• Determine products required by customer and suggest alternative and/or additional items related to the customer’s order.
  
• Keep abreast of new product information and upcoming product promotions.
  

Required Qualifications:

• Strong customer service and communication skills
  
• Self-starter
  
• Detailed oriented
  
• Ability to manage a large volume of incoming calls
  
• Product and application knowledge, including ability to read manufacturer catalogs
  
• PC proficiency for data entry and utilization of business application software including web browsers & internet search engines
  
• Perform basic mathematical calculations required to accurately complete assigned tasks (discounts vs. markup, customer pricing, etc)
  
• A minimum of 2 years of customer service experience in an office setting and a minimum of 1 year of counter experience in a wholesale distribution environment
  

Preferred Qualifications:

• Experience with Epicor Prophet 21
  
• Experience using salesforce.com
  
• Call center experience
  

Why you should Apply:

• Pay: $35,000.00 - $42,000.00 per year
  
• Retirement / Profit Sharing
  
• 401k match
  
• Excellent benefits (Medical/Dental/Vision)
  
• Employees love it here (most are 10-20+ years)