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License Visibility Change
Tridium's Policy Change Slows Stromquist Quoting & Licensing Process
Tridium has implemented a sudden change in how Stromquist accesses licenses associated with Jaces and Supervisors. In some cases this modification has resulted in a extended response time and service delay.
Stromquist's access is restricted solely to Jaces and Supervisors affiliated with Stromquist & Company. This shift affects our quotation procedures and impacts the speed at which licenses are processed.
Unfortunately, Stromquist is unable to access any information related to Jace/Supervisor devices registered under other users.
When this situation arises, Stromquist must initiate communication with the manufacturer and await their response before we can begin the quoting process.
- Regrettably, this has led to unforeseen delays that are beyond our control. We sincerely appreciate your patience during this transitional period as we actively seek a resolution to mitigate such challenges for our customers.
- To expedite the licensing and quotation process, we kindly request that you provide our team with the serial and Host ID.
- Should you have any inquiries, please do not hesitate to contact our BAS team at bas@stromquist.com
Why it matters: This matters because the change in Tridium's policy impacts our ability to promptly process licenses and provide timely service, affecting both our operational efficiency and customer satisfaction.
If you feel that this change adversely effects you please help us in our petition to have Tridium revert to their old process by filling out the form below!